Let’s be realistic: in 2024, living without internet is virtually impossible. Even if you’re not constantly scrolling or streaming, countless daily activities demand an online connection. With the necessity of a dedicated internet connection comes the inevitable choice of a provider. It’s smart to consider at least two popular options, such as Xfinity and Spectrum. But which one should you choose? That’s a tough question. To simplify your decision, we’ve compiled a thorough, research-driven guide comparing these two providers. Let’s dive in!

Customer Ratings

We aim to provide reliable information. Based on criteria from the American Customer Satisfaction Index (ACSI), major internet providers in America have been rated by the public. The findings for Xfinity and Spectrum are presented below.

How do People Rate Xfinity? Xfinity leads this round with a strong score of 75, showing a 3% improvement in customer reviews compared to last year. This indicates not only service enhancement but also increased customer satisfaction.

How do People Rate Spectrum? Spectrum Internet follows with an average score of 68 in 2024, marking a 6% improvement in its overall rating from the previous year.

You can explore the criteria and more details here.

We want to be transparent: these official ratings haven’t stopped us from conducting our own in-depth research. If you feel the same, keep reading as we explore both providers in detail to help you find your next internet service.

Usage and Features

Moving beyond customer perception, let’s compare Xfinity and Spectrum from a broader perspective.

Price

The starting price for Xfinity plans is approximately $55 per month in some regions. Regional pricing can vary depending on your specific location, meaning your Xfinity plan might change if you move to a different U.S. area. On the other hand, Spectrum’s most affordable plan starts at over $50 per month. While slightly pricier, Spectrum’s pricing is consistent; you’ll generally pay the same rate even if you move to another serviceable area, offering predictable costs.

Plans

Xfinity offers a range of plans with speeds between 400 Mbps and 2100 Mbps (in selected areas), with more than three plans catering to various speeds and features. While pricing is regional, the available speeds are largely consistent.

Spectrum’s plans are simpler than Xfinity’s, typically offering two plans with distinct speeds and features. This straightforward approach makes it easy to track and subscribe, but it also means a more limited selection of options.

Availability

Xfinity provides internet service to the Northeast, West, and Central regions, covering 41 states across America. Most of their plans are available across various regions within their service map.

Spectrum is widely accessible, serving over 40 states in the U.S. They also have specific initiatives aimed at providing service and increasing usage in rural and less conventional areas that may be underserved.

Speeds

Xfinity generally takes the lead with speeds reaching at least 2100 Mbps (in selected areas) across its service footprint. (Prices, speeds, and package availability may vary by area.) Spectrum closely follows with speeds up to 1000 Mbps (1 Gig) in over 40 states. Considering modern usage patterns and needs, both providers offer speeds that are not only up to par but also sufficient for smooth online activity.

Customer Service

Both Spectrum and Xfinity offer robust customer service with multiple support options, including online forums, on-call assistance, mobile chat features, and social media presence. Both brands are recognized for their timely support and accommodating solutions.

Bundling Options and Packages

Xfinity offers attractive bundling options that allow you to conveniently combine internet, TV, and phone services. With introductory packages starting at less than $65 per month, there are various double and triple-play offers to explore.

For Spectrum, you can bundle internet, TV, and voice services for $150 per month (for 2 years; availability varies by location). This price excludes any add-ons or specific entertainment features you might want. Additionally, their triple-play offers often include several useful features to enhance the deal.

(1) For 24 months, no term contract. Broadcast TV fee extra; price subject to change. Taxes not included. Additional equipment fee may apply. Includes up to $10/mo. auto-pay & paperless bill discount. (2) See Offer Details for terms and conditions.

Hidden Fees and Additional Charges

Overall, both Xfinity and Spectrum are generally affordable and unlikely to severely impact your monthly budget. However, there are some additional or often-overlooked costs you should be aware of.